Support Model

Formal support lives in the portal. Casework lives in DPO Ops.

This split avoids overloading WiseCP tickets with structured DPO delivery work while still keeping billing and customer support inside the right system.

Client Workspace Return to Portal
  • Billing
    Invoices, payments, renewals, credits
  • Compliance Support
    General implementation questions
  • Technical Support
    Portal and delivery issues
  • DPO Escalations
    Escalations from the DPO Ops workspace

Recommended ticket journey

Client-triggered

Use the support desk for

  • Billing disputes and payment questions
  • Renewal and subscription issues
  • Platform access issues
  • Formal escalation history
Keep out of WiseCP tickets

Use DPO Ops for

  • ROPA and DPIA task progression
  • Document review comments
  • Assigned DPO collaboration
  • Milestone-based compliance work